Privacy Policy

1) What We Collect

• Contact details you submit (name, email, phone, company)
• Project details you share in forms or emails
• Basic usage data (pages visited, device/browser info) for analytics

2) How We Use Your Data

• To respond to inquiries and prepare proposals
• To deliver and improve our services
• To send essential updates about your project
• To maintain site security and performance

3) Sharing

We do not sell your data. We may share information with trusted providers — including Netlify (form submissions and hosting), Google Analytics (usage analytics), and payment processors — only to deliver our services, and only under confidentiality and security obligations.

4) Data Security

We use encryption (SSL), access controls, and least-privilege principles to protect your data. No method is 100% secure, but we work to safeguard all information we handle.

5) Your Choices

• Request a copy or deletion of your personal data
• Opt out of non-essential communications
• Update your contact details at any time

6) Cookies & Analytics

We use cookies and analytics tools to improve site performance and understand usage. You can control cookies through your browser settings, or through the cookie preference banner on this site.

7) POPIA Compliance

Hikari Labs is based in South Africa and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

• Lawful basis: we collect and process your information based on your consent (e.g. submitting a form) and our legitimate interest in responding to your enquiry and delivering services you've requested.
• Your rights under POPIA: you may request access to, correction of, or deletion of your personal information, object to processing, and withdraw consent at any time. Contact us via the details on our Contact page to exercise these rights.
• Cross-border processing: some service providers we use (hosting, forms, and analytics infrastructure) may process data on servers located outside South Africa. Where this happens, we only use providers that maintain data protection standards consistent with POPIA's requirements.
• Complaints: if you believe we've processed your personal information unlawfully, you have the right to lodge a complaint with South Africa's Information Regulator at inforegulator.org.za.

8) Contact

For privacy questions or requests, contact us via the form on our website. We respond to all valid requests promptly.