Website Support That Actually Works
Built your site with us? Keep it secure, fast, and updated with monthly support plans. Backups. Security scans. Dev support. All handled.
Starting at R80/month
Why Your Website Needs Monthly Support
Hackers Are Hunting
Outdated WordPress? Missing security patches? Hackers scan for vulnerabilities 24/7. Without regular updates and security scans, your site is at risk.
One Crash = Disaster
No backups? Hacked? Server failure? You've lost everything. Automated backups let you recover in minutes instead of weeks.
Updates Break Things
WordPress plugins conflict. Hosting changes break your site. You need someone watching, testing, and fixing before it hits your customers.
Choose Your Support Level
Glow
Basic hosting & security
R80
/month, billed monthly
Perfect for:
Basic websites with minimal updates needed
Shine
Full support with dev hours
R250
/month, billed monthly
Perfect for:
Growing businesses needing regular updates and dev support
Radiance
Premium support & development
R950
/month, billed monthly
Perfect for:
High-traffic or complex sites needing frequent updates
| Feature | Glow | Shine | Radiance |
|---|---|---|---|
| Hosting Included | |||
| Backup Frequency | Monthly | Weekly | Daily |
| Backup Retention | 30 days | 90 days | 365 days + offsite |
| Security Scans | Monthly | Bi-weekly | Weekly + WAF |
| Updates/Month | 1 | 4 | 8 |
| Dev Hours/Month | 0 | 1 | 5 |
| Support Channel | Email + Chat | Phone + Chat | |
| Response Time | 48h | 24h | 4h |
| Monthly Report | |||
| Analytics Setup | |||
| SEO Optimization | |||
| Strategy Call |
Need More? Add-On Services
Extra Dev Hours
R300/hour
Beyond your plan's included hours. Custom features, integrations, fixes.
Emergency Fix
R500
Same-day fix for bugs, broken links, critical issues (outside plan).
SEO Audit
R1,500
One-time comprehensive review. Keyword research, structure, opportunities.
Performance Audit
R1,000
Speed, optimization, server health. Detailed report with fixes.
Custom Integration
R1,000-R3,000
Zapier, CRM, payment gateway, API integration. Quote depends on complexity.
Content Writing
R300-R800/page
Professional copywriting for pages, landing pages, product descriptions.
Common Questions
Do I need support if I'm not making changes?
Yes. Even if you don't change your content, your website needs:
- Security updates — WordPress, plugins, and hosting all need patches
- Backups — In case of hacks, server crashes, or data loss
- Uptime monitoring — We alert you if your site goes down
Can I upgrade or downgrade anytime?
Absolutely. Month-to-month, no contracts. Upgrade if you grow. Downgrade if you need less. Changes take effect next billing cycle.
What's included in "dev hours"?
Coding work. Things like:
- • Adding new features or sections
- • Fixing bugs or broken functionality
- • Integrating tools (Zapier, CRM, payment systems)
- • Custom scripts or automation
- • Plugin configuration
Does NOT include: Major redesigns, new page design from scratch, content writing (unless quoted separately).
What if I use all my hours early in the month?
Extra hours are R300/hour, billed at the end of the month. We recommend choosing a plan that covers your typical monthly work, then using add-on hours as needed.
How quickly do you respond to issues?
Glow: Email within 48 hours
Shine: Email/chat within 24 hours
Radiance: Phone/chat within 4 hours (priority)
For urgent issues on Radiance: We have same-day incident response for security breaches or complete downtime.
What happens if I cancel?
You own your website. Cancel anytime with no penalties. We'll provide final backups and your files if needed. Hosting stops at the end of your billing period.
Do you offer annual discounts?
Yes. Pay annually and save 10%. Contact us to discuss.
Ready to Protect Your Website?
Choose your plan and start enjoying secure, reliable website support. Start with Glow at R80, or jump to Shine for full support.